You expect top-notch service from every wholesaler you do business with. That includes your sunglasses wholesaler. Here at Olympic Eyewear, we are committed to providing the best customer service we can. So when you have questions, we have answers.
Questions are at the heart of communication between wholesalers and retailers. So if you are not getting answers from a wholesaler, you're not really getting good customer service. As an Olympic Eyewear customer, never be afraid to contact us with your questions. In the meantime, here are the top 10 Q&As in our business:
1. What is the minimum order quantity?
Selling sunglasses in bulk allows us to offer much lower prices because we make our profit on volume. Therefore, most wholesalers in our industry have a minimum order quantity. Olympic Eyewear's minimum is quite reasonable. Customers need to buy at least one unit, which typically means a dozen pairs. Note that each product page on our website includes details about how many pairs there are in a unit.
2. What payment methods do you accept?
Payment methods are important to retailers for obvious reasons. Most wholesalers accept credit and debit cards. Others might also accept other forms of payment.
3. How are sunglasses packaged?
Wholesalers package bulk sunglasses in a variety of ways. It is possible to buy packs of assorted colors, for example. Units tend to be of a singular style and brand, but that isn't set in stone. It really depends on the wholesaler's business model.
4. How can I place an order?
Customers often want to know how they can place orders. Are orders placed exclusively online, or do customers have an option of calling in or sending fax orders? Again, wholesalers decide that for themselves.
5. Are dropshipping services something you offer?
Because of the nature of retail sunglasses, it is not unusual for online retailers to ask about dropshipping services. Wholesalers offering dropshipping give their customers a different way to do business.
6. What are your shipping rates and timelines?
Of course, shipping rates are a big question. So are delivery timelines. Consumers want to know how much they will pay and how long it takes for shipments to arrive.
7. Is expedited shipping available?
Hand-in-hand with shipping rates and times is expedited shipping. Though it is typical for retailers to build some lead time into their orders, there are those occasions when next-day or two-day shipping is critical.
8. Do you offer multiple bulk pricing tiers?
Bulk pricing is one advantage of purchasing from a wholesaler. Many wholesalers offer tiered discounts, which is to say that larger quantities are offered with better pricing. Not all tiers are the same, so retailers should ask for detailed pricing information for each tier.
9. Do I need a business license to resell bulk sunglasses?
Whether a retailer needs a business license to resell products purchased from us is really a state matter. States regulate businesses in different ways. There is also the matter of local licenses and permits. Resellers who operate physical storefronts or sell at events may need local permission.
10. Do I pay sales tax on bulk purchases?
In order to avoid sales tax, retailers must have a tax-exempt number and certificate from their respective states. Certificates are easy enough to obtain by completing and submitting an application online.
If you have questions as a retailer, we have answers as your wholesaler. And if there is anything we can do to improve the level of customer service you receive, please tell us. We want to be your only supplier of bulk sunglasses.
